Callation offers a large variety of services such as Call Reporting, Call Accounting, Cloud, and Security based in Melbourne, Australia.
Call Reporting comprises customized reports and ‘Widgets’ which can be configured to help businesses maintain up-to-date visibility of their productivity and customer calling habits.
In addition to reporting, call accounting enables reports on extensions, groups, or entire system call expenses. One can access reports from anywhere and take an automated backup at regulated intervals with a cloud backed software. Callation is known for the accuracy and simplicity of the solutions they provide to the customers.
Callation is a rapidly growing organization and they required a reliable team of developers to provide a seamless experience.
Unfortunately, they had an unpleasant experience with one of their early vendors which led to poorly maintained software. Along with taking forward the ongoing initiatives, the necessity made them find a team that can improve the software fundamentals as well.
Electrum IT Solution understood the challenge thoroughly and put together a team of competent professionals to understand and enhance the software.
Starting with basics, the team explored each part of the developed code and made corrections wherever required. The restructured software had fewer bugs and boosted the speed as well.
Furthermore, our developers also simultaneously worked on Phase One of the Callation software and delivered it on time. With a dedicated team that offers 24X7 query resolution, Callation could get in touch with the developers at the earliest and count on them for solutions.
Various reporting methods are added to build the foundation that you need with simplicity and accuracy. The reports not only have a standardized pattern, but also, one can request a custom build and surely, but they can also use it more productively without hindering the convenience.
" Team at Electrum IT Solutions are true professionals. Their skills, motivation and quest for excellence are second to none. Having worked with them now over a year, I am truly satisfied with the partnership we have forged and looking forward to a continued ongoing relationship. "
Electrum IT Solutions LLC
251 Little Falls Drive, Wilmington
Delaware – 19808
Electrum IT Solutions Private Limited,
A/413, Monalisa Business Center, Near Lalbaug over Bridge, Manjalpur, Vadodara, Gujarat, India – 390011